Unfinished At Best

Ive been a Shopify customer for 2.5 years, and while I have a great need for this type of app, I feel as though Shopify not only dropped the ball while writing it, theyve been completely non-responsive to the many support tickets I have filed with them. A handful of issues are as follows:

- App crashes constantly with stores containing "too many" products (exact number was not provided).
- App crashes constantly with stores containing "too many" collections (exact number was not provided).
- App crashes randomly. Support claims I may not have enough memory on my iPad Mini, however memory requirements arent listed anywhere.
- App will only handle Cash payments or Shopify Payments. Enabling Shopify Payments on the app removes your current Payment Gateway on your site; in other words, you cannot use Paypal online and accept Paypal in-store through this app.
- App crashes when you switch in/out of app (like if youre trying to take Paypal Payments using the Paypal app), resulting in lost cart, and wasted customer time.
- Worst of all, Customer Support told us for over 10 months that it was working fine on their end, therefor they couldnt help me with my problems. While I understand that its hard to fix a problem that cannot be reproduced by the techs, the answer "let us know if it happens again" stops being a viable response after the 4th or 5th complaint.

Id really love for this app to be better... sadly, Shopify is on to the next "improvement" to their system. Sad, really. :^L

leechdemon about Shopify Point of Sale (POS)